Nationwide Telephone Answering Service
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Live Telephone Answering Service

Answer your customers 24/7 every day.

Answering Services

Answering Innovations offers a wide variety of answering services, each of which can be customized to meet your needs.

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Industries

Answering Service for Funeral Homes, Plumbers, Lawyers, HVAC, Healthcare, Property Management, Small Businesses & more.

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Plans & Pricing

A team of live answering service agents available 24/7 for your business.

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The Call Center for Your Business

At Answering Innovations, we know how important it can be to have someone who is always available to answer telephone calls for you. The voice your customer hears after dialing your number is a critical first impression for your business. It's imperative to avoid calls that go straight to voicemail for risk of losing customers and business. It goes without saying that failing to answer at all will drive your customers elsewhere.

Make us your call center and all of your calls will be answered 24/7 by our specially trained operators. Our call center operators take pride in recording accurate and detailed messages based on your specifications and they will capture all the information you require for every call -- every time. The Answering Innovations call center specializes in order taking, technical support, customer service, customer help desk, and appointment scheduling. We also do surveys, class registration, dealer locate, emergency response, and we provide many other inbound call center services, too. We’ve been in business for over three decades. Find out why we are known as “The Perfect Answer” and let us answer for your business today.

Answering Innovations: Your Call Center For ...


Call Center for After Hours Coverage

After Hours Call Center

Answering Innovations is an after hours call center capable of keeping the lines of communication open with your customers even after your business closes for the night. Extend your business hours with our after hours call center and you will be able to sell your goods or services all day and night, accelerate the growth of your business, and vastly improve customer service levels. Your customers are busy people who can’t always afford the time to make calls during the day. By answering calls in a professional manner morning, noon, and night, you will show customers that every call is important; you will show them you care. Offering your services 24/7 will improve customer loyalty and help boost your bottom line.

Call Center for Appointment Taking

Appointment Taking Call Center

***Note: We no longer offer formal Appointment Scheduling*** As an alternative, many of our clients have us handle appointment calls by taking a detailed message with a preferred appointment date and telling the caller the scheduling department (your staff) will call them back to confirm an exact date and time. Then, we dispatch the message to your staff to follow up.

Call Center for Attorneys

Attorneys Call Center

When your client calls, he or she expects to reach you, not their attorney's voicemail. With our call center, you can rest assured your clients will always hear a live, friendly voice when they call. Whether you are in court, on another phone call, or sleeping in the dead of night—our call center agents are ready, twenty-four hours a day, seven days a week. We can manage overflow for your existing receptionist or act as your virtual receptionist and handle every single one of your call center outsourcing needs.

Call Center for Business

Business Call Center

A business owner is no stranger to wearing many hats. Although a successful business owner can juggle a lot of jobs at once, odds are you aren’t available to answer the phone every second of every day. Even if you paid a receptionist salary and benefits to answer all your calls during the day, how many opportunities to grow your business would you miss when customers called after business hours? Let our call center answer for you.

Call Center for Dentists

Dentists Call Center

Answering Innovations is a fully HITECH and HIPAA compliant dentist call center with decades of experience serving dental offices and medical facilities. Your patients expect the utmost professionalism and highest quality dental care when they are in your hands. Establish this expectation of excellent service the very first time they call your office and don’t make the wrong impression by letting patient calls go to voicemail or, worse, unanswered. Considering more than 75% of callers won’t leave a message on voicemail, you need a live dentist call center available 24/7 to ensure you capitalize on every call and maximize patient satisfaction.

Call Center for Doctors

Doctors Call Center

Answering Innovations offers fully HIPAA-compliant live medical answering services for many types of health organizations. Our medical answering service operators answer live telephone calls for doctors, psychologists, counselors, dentists, crisis support services, hospice centers, small medical centers, wellness clinics, and large hospitals—to name a few. Our live call center operators are expertly trained in the medical messaging field and have vast experience answering medical calls, taking messages, and, when appropriate, dispatching to your on-call staff based on your customized protocol.

Call Center for Elevator Service and Repair Businesses

Elevator Repair Call Center

Our live telephone answering service is here to handle all your live call answering needs—from elevator mechanical issues, customer service, emergency phone calls, new installations, modernization requests, to any other type of telephone call you might receive. Let Answering Innovations serve as your virtual receptionist during business hours and your telephone answering service after hours. We will answer all incoming calls as an extension of your business and dispatch important calls to you or your on-call technicians. All of our services are wholly customizable meaning you will only receive the calls you really need the way you really want them -- via text message, email, fax, transfer, or voice mail.

Call Center for Funeral Directors

Funeral Directors Call Center

Answering Innovations operators give your clients an extra degree of empathy on every call. We train our operators to give immediate assistance with full attention and sensitive reassurance. As an integral part of your administrative staff, our operator delicately works with your caller to get the appropriate information and then delivers it immediately to your on-call staff.

Call Center for Funeral Homes

Funeral Home Call Center

Answering Innovations operators give your clients an extra degree of empathy on every call. We train our operators to give immediate assistance with full attention and sensitive reassurance. As an integral part of your administrative staff, our operator delicately works with your caller to get the appropriate information and then delivers it immediately to your on-call staff.

Call Center for Help Desk

Help Desk Call Center

With over 35 years of live telephone call answering experience, Answering Innovations is the perfect answering service solution for your customer service call handling needs. Look what our live telephone answering service can do for you: answer your customer service calls, minimizing lengthy holds and missed calls; provide answers to many common questions about your product or service; be the 24x7 online web support for your eBusiness needs; notify you immediately of cases needing special care; and supply daily call activity via fax, email, SMS, smartphone, or hardcopy reports.

Call Center for HVAC Businesses

HVAC Call Center

Our call center operators understand that when one of your customers calls in they might not be in the best of moods. But, if you partner with the Answering Innovations HVAC call center, your customers will always reach a live and empathetic voice when they dial your number -- even if they call after your regular business hours. Give your customers this peace of mind. Answering Innovations, acting as an extension of your office, will be there to help, twenty-four hours a day and seven days a week.

Call Center for Lawyers / Law Firms

Lawyers Call Center

Answering Innovations LLC is a call center with a long tradition of answering calls for lawyers and attorneys for both small law practices and large firms with hundreds of partners. For years, our professional and courteous call center operators have acted as an extension of law practices—answering phone calls, dispatching messages, and more.

Call Center for Medical Facilities

Medical Call Center

Answering Innovations offers fully HIPAA-compliant live medical answering services for many types of health organizations. Our medical answering service operators answer live telephone calls for doctors, psychologists, counselors, dentists, crisis support services, hospice centers, small medical centers, wellness clinics, and large hospitals—to name a few. Our live call center operators are expertly trained in the medical messaging field and have vast experience answering medical calls, taking messages, and, when appropriate, dispatching to your on-call staff based on your customized protocol.

Call Center for Order Taking

Order Taking Call Center

No matter how large, small, or complex your order taking needs are, Answering Innovations call center operators can provide both basic and advanced order entry and order taking services. Answering Innovations, the order entry specialists, can professionally handle all your order entry and order taking needs. We have over 30 years of experience helping businesses with order taking, allowing them to be open for business even after hours.

Call Center for Physicians

Physicians Call Center

Answering Innovations offers fully HIPAA-compliant live medical answering services for many types of health organizations. Our medical answering service operators answer live telephone calls for doctors, psychologists, counselors, dentists, crisis support services, hospice centers, small medical centers, wellness clinics, pharmacies, and large hospitals—to name a few. Our live call center operators are expertly trained in the medical messaging field and have vast experience answering medical calls, taking messages, and, when appropriate, dispatching to your on-call staff based on your customized protocol.

Call Center for Plumbers

Plumbers Call Center

Answering Innovations offers professional live telephone answering services for plumbers and plumbing contractors, rooter services, and draining cleaning services. The last thing your customers want to hear is your voicemail. When you choose Answering Innovations, you choose to give your customers a friendly, reassuring, live voice every time customers dial your plumbing service business.

Call Center for Property Management Companies

Property Management Call Center

Answering Innovations is a premium call center for property management companies nationwide. Provide professional and worry-free property management services to your residential property owners by offering exceptional 24/7, round-the-clock customer service. When a property emergency strikes homeowners, they expect to reach a live voice every time they dial your number. When your customers call, let our experienced, courteous, and reassuring call center operators answer for you.

Call Center for Small Businesses

Small Business Call Center

Small businesses can project a big presence with the help of a live call center. Open 24 hours a day, 7 days a week, during business hours and after business hours, on weekends and holidays, a live call center like Answering Innovations will deliver small businesses a higher level of availability to their customers.

Call Center for Technical Support

Technical Support Call Center

With over 35 years of live telephone call answering experience, Answering Innovations is the perfect answering service solution for your customer service call handling needs. Look what our live telephone answering service can do for you: answer your customer service calls, minimizing lengthy holds and missed calls; provide answers to many common questions about your product or service; be the 24x7 online web support for your eBusiness needs; notify you immediately of cases needing special care; and supply daily call activity via fax, email, SMS, smartphone, or hardcopy reports. Let our call center help with all your technical support and customer service needs!

Call Center for Veterinarians

Veterinary Call Center

Whether a pet owner is calling into the veterinary hospital to schedule an appointment, ask their veterinarian a question, or report an emergency, our professional call center operators are trained for the job and Answering Innovations can handle it with ease.

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