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Why Time Billing
FAQ’s
Below you will find some of
the more commonly asked questions by customers when considering
Answering Innovations Call Center Services. If you do not find the answer
to your question in the list below then please call one of our sales
specialists on (800) 797 5263 for further assistance.
How do I get started?
Call us anytime. Experience
our courteous caring service right now by simply dialing (800) 797 5263
What can my account representative do
you for my business?
Guarantee of excellent
service. Set up your account correctly. Ensure the account is tested
advice quality control to watch for any special request you have.
Can you provide me with a
toll free phone number to use for my business?
Absolutely, Answering
Innovations can provide you a toll free number
How do I forward my phone lines?
There are many ways to forward
your phone line depending on your phone carrier, service you subscribe
to and telephone system that you use.
Telephone Carrier Call Forwarding:
-
For Standard Call Forwarding dial 72 and # (pound) and you will hear a
dial tone. For Prestige Call Forwarding dial *72.
-
Enter in your assigned Answering Innovations phone number.
###-###-####
How to take my line(s) off service?
There are many ways to un-forward your phone
depending on your phone courier, the service subscribe to and the
telephone system.
Some suggestions:
-
Standard: Dial 73 and # (pound) one time.
-
Prestige: Dial * 73 one time.
What is remote call
forwarding?
Call forward your phone from
anywhere, see your carrier for details.
What is Call Forwarding No Answer?
Pre-arrange with your carrier
to forward your phone after x amount of rings; see your courier for
details.
What is Call Forward Busy?
Pre-arrange with your carrier
to call forward your phone if your line is busy; see your courier for
details
What is Multi Path Call Forwarding?
Pre-arrange to have your
carrier transfer more than 1 call at the same time. (If you don't have
multi path call forwarding, we may not be able to take more than 1 call
at the same time; see your carrier for details.
Can Answering Innovations
format the data in a specific way?
Absolutely, Answering
Innovations has a full software development team. We have tremendous
experience and systems to match simple to high end solutions.
Why Time Billing?
Is time billing right for you? Clients
looking for call center services have always faced a myriad of differing
rate plans. Which is best for you? How can you tell what the bottom line
will be? Are there holiday fees, paging charges, night fees
and so on?
Our philosophy is to keep things as simple
as possible. This is the primary reason we offer time billing, you
pay for what you use. What could be more fair?
to see more click here
Nationwide vs Local
Service?
Local Answering Services always pose a problem.
Because they are local to you, they are also local to your
clients, your competitors and your neighbors.
Inevitably, there is always someone working at the
answering service that will know something that
should not be divulged. This is often a very
difficult situation that has caused countless problems. Since we are
nationwide, we are not at risk of destroying that confidentiality.
Our call center and telephone
answering service are available nationwide in Alabama, Alaska, Arizona,
Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia,
Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana,
Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi,
Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New
Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon,
Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee,
Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and
Wyoming.
