Why Time Billing
?
Is time billing right for you? Clients looking
for call center services have always faced a myriad of differing rate
plans. Which is best for you? How can you tell what the bottom line will
be? Are there holiday fees, paging charges, night fees, charges
archiving your messages, charges for voice logging (recording calls to
your account) and so on?
Our philosophy is to keep things as simple as
possible. This is the primary reason we offer time billing, you pay
for what you use. What could be more fair? If your business is slow
one month, you don't have to worry about paying for calls or messages
you didn't receive. Our plans offer a moderate discount based on
expected volume, however even our smallest plans
are competitive to the large rate plans of others. You no longer need to
monitor your rate plan each month to make sure that you are not on too
small or too large a plan. We also bill every
four weeks. You don’t have to worry for your plan
minutes if this month has 4 or 5 weekends.
Below are some questions potential clients commonly
ask:
Q. How can I gauge
what my bill will be with time billing ?
A. It's pretty simple really - how much
work are we doing for you? If you have a simple messaging account -
name, phone number, what the message is regarding - you can calculate
each call will last 30 - 45 seconds on average. To figure your monthly
costs, multiply the number of calls by 30 - 45
seconds.
Q. How do I know your operators won't pad
the time by keeping my callers on hold or dragging the conversation
out?
A. That is why you hire a professional.
First, you are billed only when an operator is working on your account.
Second, our operators are professionals, we are a busy call center and
our operators are trained from day one to move quickly, efficiently and
courteously through calls. Third, all your calls are voice logged and
are available for your review at no charge.
Q. What if someone
calls and says "Sorry, I dialed the wrong number" ? Does that mean I
will be billed for a minutes worth of time ?
A. No, a call must last for a minimum of
six seconds to even start the clock running. Even if it takes the caller
longer than six seconds to figure out they have reached the wrong
number, you are only billed for the time used. Calls are billed in one
tenth of a minute (six second) increments, we never round up to the
minute.
No matter the rate plan offered, the bottom line always
comes back to service. Give us a try and you too will see the Answering
Innovations difference.
You will hear the difference in our service
level. In our industry, the quality of service is defined by the
quality of the operator who answers the phone. Sure, we have the
very latest technology, but like your business, the quality of the staff
is paramount. Our operators are true pros. Our clear, crisp enunciation and following protocol
gives us the edge in meeting your needs more professionally. Your
callers will hear the difference! "Better Outcomes Through
Better Communications"
