ORDER TAKING
No matter how large, small,
or complex your order taking needs are
Answering
Innovations
Call Center can provide
both basic and advanced
Order Entry services. With our state of the art software packages
and years of experience, our Service Representatives can give the
personal service to your customers deserve. Up-sells and cross
sells are just a few of the benefits that we can provide.
We realize
that your calls are vital to the success of your business, and they are
vital to us as well. Answering Innovations
Service Representatives treat
your callers as if they were our own. Our goal is to make them feel as
though they’ve reached your front office, providing a seamless and
transparent telephone service solution.
You will hear the difference in our service level. In our industry, the
quality of service is defined by the quality of the operator who answers
the phone. Sure, we have the very latest technology, but like your
business, the quality of the staff is paramount. Our
Service Representatives are true
pros. Our clear, crisp enunciation and
following protocol gives us the edge in meeting your needs more
professionally. Your callers will hear the difference!
"Better
Outcomes Through Better Communications"
Dealer Locate
Answering
Innovations
identifies with
ease the geographic location of the dealer closest to the caller by
postal zip code or telephone number. Our
Service Representatives assist the caller by providing specific
directions or the best route for the caller to reach the right location.
We can even provide door-to-door directions, via phone, fax or e-mail.
You may also want your caller to be connected to the location without
having to hang up and redial the number -
AI
can do that! Since each situation is unique,
we offer different Dealer Locator Service variables to address the
specific needs of each organization.
Tech Support
The ability to successfully deliver
highly available and reliable technical support is a major contributor
in retaining customers for many of today's companies that deliver
technology-enabled products and services. The goal of our technical
support teams is to not only provide assistance to customers
experiencing technical difficulties, but to increase the use and comfort
with our clients' products and services. Our tailored technical support
services solve our clients' customer care challenges while delivering
expert customer care to their customers.
Reservation - Appointment - Seminar Scheduling
This is an available feature for
office appointments, service schedules and reservations for various
forms of transportation, dinners, seats, concerts, special events,
seminars, and much more. Our Service Representative's
can make appointments or take reservations for seminars, training
sessions or other functions, to maximize attendance and avoid
overbooking. We can also make confirmation calls, send confirmation
letters or e-mails, and provide registration packet fulfillment.
