Live
Answering Service
We are
your Virtual
Receptionist. We are available as
needed in daytimes, nights and weekends. We can have live service or
blend both live and automated service depending on time of day. We
develop a custom protocol for you and how you operate your business.
We provide a live answer - telephone answering service, using the
answer phrase you create for your business. You would forward your
phones to us using Call Forwarding features from your local phone
utilities. We will assign a toll free number for you to forward to. This
will save you the local per call charge from your local phone company.
When the phones are forwarded we will live answer the calls in your name
with your customized answer phrase. Call handling will be based upon
your protocol.
Answering Innovations creates with you a custom protocol with you for
how you operate your business. Information will be relayed to the caller
as appropriate, and on call staff will be notified, if protocol
dictates.
We create a message ticket for each call received. We collect
any amount of information on each message ticket you would like us to
gather. Caller ID and ANI information, if receive, is part of each
message ticket. All calls are recorded.
Based upon the nature of the call, Answering Innovations can deliver
messages over multiple communication channels, (fax, email, SMS Message
or alpha numeric pager) in real-time or on a scheduled basis. Answering
Innovations supports an array of wireless products to keep on-call
personnel in close, continuous contact. From alpha-numeric pagers, to
cellular phones to PDA’s, we are your point of connection.
Urgent / Emergency messages (based on your protocol) will be called out,
paged out, or sent via SMS messaging.
All message tickets including delivered urgent messages are delivered
real-time or on a scheduled basis to eMail, Fax or made available for
pickup from a secure website.
We cue your lines in the early evening and/or at regular intervals to
verify that call forwarding has been properly set. We also offer WakeUp
service so that important early morning meeting, appointment or flight
is not missed.
