Customized Answering Services
Answering Innovations offers a wide variety of services, each of which can be customized to fit your business needs.
At Answering Innovations, we understand how important it is to have a live person answer your calls. Missed calls mean missed opportunities, and potentially lost customers. That’s why all calls are answered 24/7/365 by our specially trained operators. Every message is accurate, detailed, and collected according to your specifications—so you never miss a beat.
24/7 Live Phone Answering
Prompt answering with state-of-the-art digital systems and live Telephone Service Representatives. Available days, nights, weekends, and holidays.
Secure Messaging
Send and receive HIPAA-compliant secure messages via our mobile app or web portal. Perfect for healthcare and fast-moving service industries.
Automated On-Call Rosters
Eliminate errors with real-time on-call staff updates using our free web scheduling software.
Multiple Message Dispatch Options
Messages can be delivered to pager, cell phone, email, fax, secure app—or forwarded as live calls to your line.
Text Messaging with Confirmation
Get peace of mind with confirmation replies when dispatch messages are received via text.
Paging
We work seamlessly with your existing pager provider—no changes needed while supporting modern tech.
Custom Account Design
Our in-house programmers and support reps build services to match your unique business workflows.
Nationwide 8xx Numbers
Access toll-free numbers for answering, voicemail, or paging. Large inventory ready for immediate use.
Additional Services
We can handle surveys, client verification, follow-ups, or seminar/class registrations—freeing your staff to focus elsewhere.
Customer Support
We can serve as your help desk or technical support team, representing your brand professionally.
Daily Message Recap
Get daily summaries of all messages by fax, email, voicemail, or via secure web access.
Voicemail Integration
Nationwide voicemail systems with time/date stamps, operator escalation, and group box options for large teams.
Order Entry
Our operators can take orders directly into our systems—or onto your website in real time.
Credit Card Processing
Secure credit card transactions handled on your merchant account as part of the order entry process.
Nationwide 24/7 Coverage
Live answering service available in all states and time zones—after hours, nights, weekends, holidays, and overflow support included.