Appointment Scheduling Service

24/7 Appointment Taking Answering Service

Answering Innovations is an award-winning nationwide answering service and call center in business since 1977. Let our experienced 24/7 live telephone answering service operators manage your appointment scheduling to ensure you never miss an opportunity to generate revenue or make a great impression on your customers. Always courteous, always polite—our commitment is professionalism on every call.

How It Works

Before the Call: Appointment Schedule Administration

We will send you administrator credentials that enable you to log into our secure, web-based appointment scheduling software. Getting set up is fast and easy. Simply enter the services your business provides and basic information about your service providers, such as their office hours and the type of services to which they can be assigned. That's it; you're done and ready to go! Beyond the basics, administrators can customize the appointment scheduler in many other ways:

• Create Prompts: Besides basic caller information such as name, email, and phone number, you can also create any number of questions for our answering service operators to use in order to gather information relevant for your business.
• Email Templates: Easily customize how confirmation, reminder, cancellation, and appointment modification emails appear to clients and your personnel.
• Set Holidays: Add holidays to ensure no appointments are booked when your business is closed.
• Manage Users: Add users to the appointment scheduling software. Assign each user a username and password. Grant or deny permission for a user to manage business info; edit personnel and services; create, edit, and delete appointments; and manage the schedule.

All changes made occur in real time so our answering service operators always have the latest information at their fingertips when your customers call.

The Perfect Answer—On the Call

A professionally trained virtual receptionist will promptly and courteously answer calls as an extension of your front office. The telephone answering service operator gathers caller information based on your customized protocol. If the caller needs to make or change an appointment, the operator is automatically presented with our web-based appointment scheduling software.

• New Appointments: After determining the appointment type, the operator selects the next available service provider with the click of a button and chooses an appointment date and time. Only available times are presented to the call center agent, eliminating mistakes and double bookings. The operator gathers the caller's name, phone, and email, plus any additional information you'd like collected, and creates a new client to speed up future calls. Then, the call center agent confirms the appointment information and schedules the appointment. The client can optionally receive confirmation and reminder emails to help reduce no shows.
• Appointment Changes: Rescheduling or cancelling an appointment is quick and easy. Since client information was saved when the caller originally scheduled the appointment, the operator simply selects the customer from a list populated from our database and immediately sees all the appointments scheduled for the caller. The agent changes the appointment as warranted, saves it, and optionally re-sends confirmation emails to the client and/or service provider.

View Your Appointments

Since our appointment setting software is web-based, you can view all of your appointments anywhere with Internet access. The appointment scheduling program is even optimized for mobile browsers so you can easily view, cancel, and reschedule appointments from your smartphone or tablet! You can view your appointments in many different ways—from a list view that states the number of appointments scheduled for today, tomorrow, this week, next week, this month, and next month, etc., to a calendar view that gives you an easy-to-read, at-a-glance look at appointments by month, week, work week, or day.

Reports

Generate custom reports over any date range to view past or future appointments. To find what you are looking for quickly, you can filter a search by service provider, appointment type, or client. Easily print off reports or export them to PDF, XPS, RTF, HTML, or Excel.

Already Using an Appointment Scheduler?

At this time we only offer schedulng on our appointment setting software since our virtual receptionists are trained on and most experienced with our answering service appointment scheduling solution, which reduces the time it takes us to process your calls and saves you money.

Key Benefits of Using Our Appointment Scheduling Call Center Service

Take appointments 24/7:
Customers can’t always call to schedule an appointment during business hours. Our telephone answering service is open 24/7 to take appointments when it is most convenient for your customers.
Never miss a call:
A missed appointment call directly impacts your bottom line. Our telephone answering service is available even when you’re not. Rest assured that if you use our appointment scheduling service we will capture every call and maximize each opportunity to boost your bottom line.
Be Efficient:
You are busy enough running your business and your staff is busy on other tasks. Let our call center agents handle appointment scheduling on your behalf. Our award-winning telephone answering service will free up your time so you can focus on and be more efficient at what you do best.
Project a Big Presence:
No matter when your customers call to schedule an appointment—after hours, on the weekend, over a holiday—one of our polite, professional call center agents will immediately answer the phone. By always being readily available for its customers, even a small business can project a big presence by using our telephone answering service to manage appointment scheduling.