Secure Messaging Answering Service
Dispatch and receive messages instantly with read receipts, confirmations, and two-way secure communication—on phones, tablets, and the web.
Secure Messages Delivered To Your Smart Device—Instantly
Our secure messaging is integrated with the answering service platform: when a call meets your protocol, an operator takes the message and dispatches it securely to your designated recipients. Receive messages to an app on your smart device or log on to our secure web portal. Real-time delivery and read confirmations ensure we know you received the message. Two-way messaging lets your team reply, request callbacks, or update status in real time.
Traditionally, messages went out by pager, email, or SMS. With secure messaging, you get encrypted, auditable communication, persistent alerts, and confirmation that the right person received and read the message.
What You Get
- Instant delivery: Persistent alerts until acknowledged; synced across multiple devices.
- Two-way messaging: Reply, request callbacks, and coordinate in app or via web portal.
- Read receipts: See delivery and read confirmations in real time.
- Separate inbox: Keep secure messages distinct from email/SMS to reduce noise.
- Team messaging: Device-to-device secure messages for collaboration.
- Custom notifications: Choose sounds/silent modes and reminder cadence.
Designed for Privacy-Sensitive Workflows
- Encryption in transit and at rest for secure message handling.
- Access controls (PIN/passcode, remote disable) to help protect devices.
- No PHI stored on device configuration available per policy.
Cross-Platform & Presence
iOS, Android, and browser access. Status indicators show who’s available. Mark messages High Priority to escalate visibility. Operators monitor delivery/read status and can follow up or escalate if acknowledgments lag.
Simple Pricing
Secure messaging starts at $6 per device per billing cycle.
Frequently Asked Questions
Do messages sync if I use multiple devices?
Yes. Notifications and message status are synchronized across your signed-in devices.
Can we require passcodes or remote-disable access?
Yes. Policy options include passcodes/PINs and remote disable to help protect access.
Do operators see when I’ve read a message?
Yes. Delivery and read receipts appear in real time so we can escalate if needed.
Can staff send secure messages to each other?
Yes. Device-to-device messaging supports quick collaboration without SMS.
Is it only for healthcare?
No. It’s ideal for healthcare but also for trades, property management, professional services, and any team needing fast, confirmed dispatch.
Get started with modernized message dispatching
Get encrypted, two-way messaging with confirmations integrated with your answering service workflows.