Text Messaging with Confirmation
Dispatch urgent messages as SMS with a simple reply code (e.g., “1ok”). Get instant confirmation and auto-escalation if no response.
Answering Service Message Dispatch: SMS with Confirmation
After taking an accurate message, our agent dispatches it based on urgency. Non-urgent items can be emailed (immediately or in daily recap), sent as standard text, or held for check-in. For urgent issues, we send SMS with confirmation and follow your escalation rules—calling, re-texting, or emailing contacts until someone acknowledges.
Tip: If you run on-call rotations (medical, HVAC, plumbing, property management), use our Web On-Call Scheduling so the right person is alerted in real time.
How SMS with Confirmation Works
The message begins with an instruction like Reply with 1ok, followed by the message body. The recipient simply replies
with that short code (e.g., 1ok). Our system instantly records delivery and notifies the operator—no phone call required.
Sample Urgent Protocol
- Send SMS with confirmation to on-call contact. Wait 15 minutes for reply (e.g.,
1ok). - If no confirmation, call on-call contact’s cell; leave detailed VM if no answer.
- If still unacknowledged, escalate to next contact (SMS-with-confirm + call).
- If unresolved, escalate to supervisor
All timings and steps are configurable to your needs.
Fast Confirmation
Replies take seconds. As soon as the code is received, we mark the ticket delivered and stop further escalation.
Convenient & Safer
Avoid disruptive calls. A quick text acknowledgement can be safer while in the field or between jobs.
Cost-Effective
Texts send instantly; fewer outbound calls mean lower costs and fewer interruptions.
Frequently Asked Questions
What does the confirmation message look like?
We send an instruction “Reply with xok” (e.g., 1ok) to the SMS followed by the message details.
What happens after I reply?
Our system logs the confirmation instantly and closes the dispatch loop so the operator doesn’t continue calling down the list.
Can the wait time be customized?
Yes. Common windows are 5–20 minutes, but any interval can be set.
Do you support non-urgent texts without confirmation?
Yes. Non-urgent messages can be emailed, included in daily recaps, or sent as standard SMS.
Can this work with on-call rotations?
Yes. Pair with our Web On-Call Scheduling so the right person is messaged automatically.
Speed up your urgent message dispatching today.
Enable confirmed texting so your team can acknowledge in seconds without playing phone tag.